Privacy Policy

Last Updated: June 8, 2025

1. Information We Collect

Mario's Cleaning Services ("we," "our," or "us") collects information you provide directly to us when you:

• Request a quote or consultation
• Schedule cleaning services
• Contact us through our website, phone, or email
• Subscribe to our communications
• Provide feedback or testimonials

Personal Information

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Property address, service preferences, cleaning instructions
• Payment Information: Billing address and payment method details (processed securely through third-party providers)
• Communication Records: Records of our communications with you

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process payments and manage billing
• Communicate with you about services, scheduling, and updates
• Respond to your questions and provide customer support
• Send you promotional materials and service reminders (with your consent)
• Comply with legal obligations and protect our rights
• Improve our website and marketing efforts

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our business (e.g., payment processors, scheduling software providers)
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and digital records

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and business requirements
• Opt-out: Unsubscribe from marketing communications at any time

7. Cookies and Tracking Technologies

Our website does NOT use cookies or similar tracking technologies. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: